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Terms & Conditions

Welcome to WOL! Before accessing or using our website and purchasing products, please read these Terms and Conditions (hereinafter referred to as "Terms") carefully. These Terms apply to all sales made through this website.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use our website or services.

1. Definitions

  • "We", "Us", "Our" refers to WOL PTY LTD (ACN: 673 913 016), a company focused on providing Australian product purchasing services for Chinese customers.
  • "You", "User", "Customer" refers to the individual or legal entity accessing or using this website and/or purchasing products, primarily consumers located in China.
  • "Website" refers to the WOL e-commerce platform and all related web pages, content, and services.
  • "Products" refers to any goods purchased through this website and shipped directly to China.
  • "ACL" refers to the Australian Consumer Law.

2. Acceptance of Terms

By accessing, browsing, or making a purchase on this website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. These Terms constitute a legally binding agreement between you and us.

3. Orders and Payment

3.1 Pricing and GST

  • All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • Prices are subject to change without notice. The price applicable to your order is the price displayed at the time you complete your purchase.

3.2 Order Placement and Acceptance

  • When you place an order, you are making an offer to purchase the products. All orders are subject to our acceptance and confirmation.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.

3.3 Payment

  • Payment must be made through our designated secure payment methods (e.g., credit card, debit card, or other approved payment processors).
  • By providing payment information, you represent and warrant that you are authorized to use the payment method.

4. Shipping and Delivery (International Direct Mail)

  • Shipping Destination: Our service is designed for Chinese customers, and all products are shipped directly from our Australian warehouse to addresses in Mainland China.
  • Customs and Taxes: As an international direct mail service, you (the recipient) are the importer of record. You are responsible for complying with all regulations of China Customs and providing accurate identification information for customs clearance.
  • Shipping Time: International direct mail typically takes 2-4 weeks, depending on customs clearance speed. For details, please refer to our Shipping Policy.
  • Risk Transfer: The risk of loss and title for products pass to you upon our delivery to the international logistics carrier.

5. Your Rights Under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict, or modify any of your rights under the ACL.

5.1 Consumer Guarantees

For a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Major Failure: A major failure occurs when:

  • You would not have purchased the product if you had known about the problem.
  • The product is significantly different from the sample or description.
  • The product is substantially unfit for its common purpose and cannot be easily fixed within a reasonable time.
  • The product is unsafe.

Minor Failure: If the failure is not major, it is considered a minor failure. We may choose to repair, replace, or refund.

5.2 Returns and Remedies (Exchange Only)

Due to the nature of international purchasing (involving cross-border logistics, customs clearance, and food safety), we implement an "Exchange Only" policy. If the product is severely damaged during transportation or has quality issues, we will arrange for a replacement of the same product. Except where required by law (including the ACL), we do not accept refund requests due to change of mind or personal preference. Please refer to our Return Policy for details.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of WOL PTY LTD or its licensors and is protected by Australian and international copyright and trademark laws. You are granted a limited license to access and use this website for personal, non-commercial purposes only.

7. Limitation of Liability

To the maximum extent permitted by law (including the ACL), we are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of this website or products purchased.

This limitation of liability does not exclude or limit our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any liability that cannot be excluded or limited under the Australian Consumer Law.

8. Privacy and Data Protection

Your use of this website is governed by our Privacy Policy. We collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website, you consent to our collection and use of your information as described in the Privacy Policy.

9. Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

9.2 Informal Resolution

Before initiating any legal proceedings, you agree to first contact us to attempt to resolve the dispute informally.

10. Amendments to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on the website. Your continued use of the website after any changes constitutes your acceptance of the modified Terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Company: WOL PTY LTD
  • ACN: 673 913 016
  • Address: 12 Leonard Street, SUNSHINE VIC 3020
  • Email: [email protected]